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Process Improvement with Gap Analysis


Note:  This class has been incorporated into Lean Process Improvement



Course Length:  1-day


Course Description

One-day class gives overview of the skills and tools needed to perform an effective gap analysis that will help solve problems, improve processes, and take your project, department, or organization to the next level.

Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half solved.”  The gap analysis tool can help you define problems and identify areas for process improvement in clear, specific achievable terms.  It can also define where you want to go and how you are going to get there.


Course Objectives

Students participating in this one-day workshop will learn:

  • Define the term “gap analysis”
  • Identify different types of gap analysis
  • Perform all stages of the gap analysis process
  • Examine other tools that produce similar results
  • Crate a gap analysis report

You may also be interested in A3 Thinking and Reporting.



Lean Process Improvement or equivalent knowledge.


Course Outline

Lesson 1:  What is Gap Analysis?

  •      Defining Gap analysis
  •     Types of Gap analysis
    • Skills Gap Analysis
    • HR Gap Analysis
    • PM Gap Analysis
    • Fundamental Gap Analysis
  • Customized types of Gap analysis for certain situations

Lesson 2:  The Gap Analysis Process

  • The process overview
  • Examine five-step process
    • Identify the future state
    • Identify the current state
    • Measure the gap
    • Creation of an action plan
    • Implement a follow-up
  • Template for recording information
  • Class exercise

Lesson 3:  Supporting Tools

  • The McKinsey 75 Model
    • Shared values
    • Strategy
    • Structure
    • Systems
    • Style
    • Staff
    • Skills
  • SWOT analysis
  • Five Ways
  • The Fishbone Diagram
  • Class lab using various supporting tools

Lesson 4:  Creating a Gap Analysis Report

  • Essential elements of a Gap analysis report
    • Executive summary
    • Reason for analysis
    • Description of future state
    • Description of current state
    • Description of gap state
    • Recommendation and action
    • Conclusion
    • Extra elements
  • Additional elements as the situation dictates
  • Create a Gap analysis report
  • Reviewing and presenting your findings

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