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CompTIA A+ Core Series Comprehensive Computer Technician

 

Days of Training: 5

 

Course Description

This 5-day course maps to CompTIA’s new certification exams 220-1001 and 220-1002. Certified Computer Technician, provides the basic knowledge needed to install, configure, and support computer hardware and operating systems; this includes assembling components based on customer requirements; installing, configuring and maintaining devices, PCs, and software for end users; understanding the basics of networking and security/forensics; properly and safely diagnosing, resolving, and documenting common hardware and software issues; applying troubleshooting skills; providing appropriate customer support; and understanding the basics of virtualization, desktop imaging, and deployment. Objective coverage is marked throughout the course to help those students studying for certification.

 

Prerequisites

This course assumes that you have basic computer knowledge.

 

Outline:

Introduction

Course setup

Computer technician skills inventory

Chapter 1: Troubleshooting

Module A: Troubleshooting theory

Module B: Safety

Module C: Professionalism

Chapter 2: Motherboards and CPUs

Module A: Motherboards

Module B: CPUs

Chapter 3: Computer power supplies

Module A: Power supply connectors

Module B: Power supply installation

Module C: Power supply troubleshooting

Chapter 4: Memory

Module A: Read-only memory

Module B: Random access memory

Chapter 5: Computer expansion

Module A: Expansion interfaces

Module B: Expansion card installation

Module C: Connectors and cables

Chapter 6: Physical storage

Module A: Disk drives

Module B: RAID storage

Module C: Optical drives

Module D: Other storage methods

Chapter 7: Input-output devices

Module A: Input devices

Module B: Output devices

Module C: Dual input-output devices

Chapter 8: Display Devices

Module A: Display technologies

Module B: Display management

Chapter 9: Operating systems

Module A: Windows versions and features

Module B: Non-Windows operating systems

Module C: Operating system installation and upgrades

Module D: Applications and scripting

Chapter 10: Windows management

Module A: Operating system features and tools

Module B: Control Panel utilities

Module C: Command-line tools

Module D: Operating system troubleshooting

Chapter 11: Network basics

Module A: Classifying networks

Module B: Network devices

Module C: Internet connections

Chapter 12: Network cables and connectors

Module A: Twisted-pair connections

Module B: Coaxial connections

Module C: Optical media

Chapter 13: Network protocols

Module A: TCP/IP settings

Module B: Transport protocols

Module C: Application protocols

Chapter 14: Wireless networking

Module A: Wireless technology

Module B: Wi-Fi standards

Chapter 15: Windows networking

Module A: Network shares

Module B: Network connections

Module C: Connection troubleshooting

Chapter 16: Virtualization and cloud computing

Module A: Virtualization

Module B: Cloud computing

Chapter 17: Mobile devices

Module A: Mobile device types

Module B: Mobile device configuration

Module C: Mobile device troubleshooting

Chapter 18: Security principles

Module A: Threats and vulnerabilities

Module B: Security controls

Chapter 19: Security technologies

Module A: Operating system security

Module B: Security hardware and software

Chapter 20: Securing devices and data

Module A: Workstation security

Module B: Mobile device security

Module C: Security troubleshooting

Chapter 21: SOHO network configuration

Module A: SOHO router features

Module B: Network security

Chapter 22: Printers and multi-function print devices

Module A: Printer technologies

Module B: Printer installation and maintenance

Module C: Printer troubleshooting

Chapter 23: Custom computers

Module A: Custom computer considerations

Chapter 24: Operational procedures

Module A: IT operations

Module B: Environmental factors

Module C: Incident response

Module D: Backup and recovery

Appendix A: Glossary

Alphabetical Index

 

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