EXIN ITSM Expert Side Entry (ISO/IEC 20000)

Course Description

 

The Side Entry to the Expert in IT Service Management Certification based on ISO/IEC 20000-1:2011 was created for ITIL® Experts so they can leverage their knowledge and skills in this field and to achieve the ITSM Expert Certification based on ISO/IEC 20000-1. The Side Entry is only available to ITIL Experts.

 

 

 

The Side Entry consists of two (2) Practical Assignments. The exercises were created by Dr. Suzanne Van Hove as part of EXIN’s ITSM curriculum. A passing mark on both Practical Assignments qualifies students to sit for the EXIN ITSM Expert Exam. While taking a training course in ISO/ISE 20000 is not required, it is highly recommended that candidates gain familiarity with the Service Management System (SMS) based on ISO/IEC 20000-1 and ISO/IEC 20000-2. This knowledge can come from studying the standard, via experience or formal training (take the GogoTraining ITSM Foundation course).

 

 

 

In This Course You Will Learn How To:

  • ITIL Experts will complete 2 practical assignments
  • Receive approval to take the Expert Exam upon success completion of the 2 practical assignments
  • Please note that this course consists of 2 practical assignments
  • There are no video modules with this course
  • It is highly recommended that students have a background in or complete the Foundation Course in this series

 

The EXIN ITSM Expert Side Entry (ISO/IEC 20000) consists of 2 practical exercises. There are no video modules that come with this class. Students are expected to have previous knowledge of the specification or take the EXIN ITSM ISO/IEC 20000 Foundation Class.

 

Prerequisites

 

In order to take the Side Entry candidates must hold the ITIL Expert Certificate. While taking a training course in ISO/ISE 20000 is not required, it is highly recommended that candidates gain familiarity with the SMS. This can be achieved either from studying the standard, via experience or formal training with the ITSM Foundation course.