Certified Mobile Asset Manager (CMAM)

 

Course Description

 

This IAITAM Certified Mobile Asset Management (“CMAM”) course prepares you and your organization for the management of mobile devices. You will learn how to manage personnel, policies, and processes, the key elements in organizational IT management. This course encompasses both organizational owned assets as well as BYOD (employee owned). As with IAITAM courses, this course includes the IAITAM Best Practice Library as its foundation and encompasses financial viability, risk mitigation, policy enforcement, and lifecycle management of mobile assets.

 

In This Course You Will Learn How To:

  • Efficiently and accurately conduct mobile acquisition
  • Discuss mobile device capabilities
  • Guide mobile approach implementation
  • Build the framework for real time education and communication
  • Identify the approaches on how to apply the framework to mobile devices
  • Support why and what to integrate to your ITAM repository
  • Effectively talk to management about what is needed to start a mobile approach
  • Identify how mobile licenses are different to help build your mobile policy
  • Integrate all aspects of a MAM program to be better calculate TCO and ROI

 

Prerequisites

 

Although no experience is required for this course, the materials encompass the concepts that address the needs of the mobile IT Asset Manager.

 

 

Outline

 

Module 00: Certified Mobile Asset Manager (CMAM) - Course Introduction

 

Module 01: IT Asset Management (ITAM) Profession Introduction

  • International Association of IT Asset Managers (IAITAM)
  • 12 Key Process Areas (KPAs) in Certified Mobile Asset Management
  • IT Asset Management as a Profession
  • Exercise: Communication Styles Assessment

 

Module 02: Communication Assessment Exercise Discussion

 

Module 03: Advocating for your IT Asset Management Program

  • Communication
  • Education
  • Policy Management

 

Module 04: Introduction to and Scope of Mobility

  • Definition of Mobility
  • 6 Core Goals of a Mobile Asset Management Program
  • Scope of Mobile Asset Management Program
  • Influences on the Mobile Asset Management Program

 

Module 05: Mobility Impact on ITAM

  • Acquisition and Asset ID
  • Communication and Education
  • Compliance and legislation
  • Documentation
  • Vendor Management
  • Exercise: Identifying Risk Areas
  • Exercise Discussion: Mitigating Common Risk Areas

 

Module 06: ITAM Program and Mobility Roles and Responsibilities Part 1

  • Program Manager
  • Software Manager
  • Acquisition Manager
  • Asset ID Manager
  • Compliance and Legislation Manager
  • Disaster Recovery Personnel

 

 

 

Module 07: ITAM Program and Mobility Roles and Responsibilities Part 2

  • Program Manager
  • Software Manager
  • Acquisition Manager
  • Asset ID Manager
  • Compliance and Legislation Manager
  • Disaster Recovery Personnel

 

 

 

Module 08: ITAM Program and Mobility Roles and Responsibilities Part 3

  • IT Shipment Receiving
  • Security Team
  • Help Desk
  • Vendor Manager
  • Exercise: Mobility Self-Assessment

 

Module 09: Mobility Self-Assessment Review

 

Module 10: Asset Types and Acquisition

  • Asset Types
  • Deciding on your Mobile Assets
  • What Peripherals will you Support?
  • Acquisition of Assets and Peripherals
  • Exercise: Mobile Asset/Peripheral Types Assessment
  • Exercise: Understanding Needs of Mobile Program
  • Exercise Discussion: Understanding Needs of Mobile Program

 

Module 11: Mobile Asset Management (MAM) Policies and Management

  • MAM Policies
  • Exercise: Policy Development
  • Financial Management
  • Risk Management

 

Module 12: US Legislation and Security

  • Healthcare Legislation
  • Financial legislation
  • Electronically Stored Information (ESI)
  • Disposal Laws
  • Security Practices
  • Exercise: US Legislation Considerations

 

Module 13: Documentation

  • Documentation Management
  • Who gets Mobile Assets and Types?
  • Mobility and the Organization

 

Module 14: People Management

  • Managing the People with the Mobile Devices
  • Mobile Questions for your Organization